» How will the website know I'm a Star Shipping member?

» The website is asking me for a membership number, where do I get this?

» Is Star Shipping retroactive?

» I have items in my cart, why don't I see the paid shipping option?


How will the website know I'm a Star Shipping member?

You will need to log in to your account using your email and password. If you update your email address, please be sure to do this with all of your accounts, so you can redeem your Star Shipping benefits at every checkout.

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The website is asking me for a membership number, where do I get this?

You should have received a welcome email with this number enclosed when you first purchased your Star Shipping membership. If you don't have the email, just login to the website from which you purchased your membership and view your account information. The membership number can be found under the "Star Shipping" link on your account profile.

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Is Star Shipping retroactive?

No, the program begins after you purchase your annual membership.

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I have items in my cart, why don't I see the paid shipping option?

Be sure that you have at least $49 of wine in your cart. If it is your first time shopping on this particular website, be sure that you are using the email address that was used to purchase Star Shipping.

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